Fix payment problems, such every bit declined or incomplete transactions

If you accept problems paying for Google products, yous might need to fix a problem with your payments profile.

Observe the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the event:

  • If this bulletin is followed by instructions for submitting additional data to us, please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such every bit a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments centre, and attempt the transaction again.
  • Try using a Google Play gift carte to consummate the transaction.
  • Try using the best interface for your computing device:
    • If you lot're using a desktop estimator, endeavour the transaction using the Google production's website.
    • If you're using a mobile device, try using the production'south mobile app (if an app is available).
  • If you lot're using invitee checkout when the error occurred:
    • Endeavor signing in to an existing Google account and placing the guild over again.
    • Effort creating a new Google account if you don't already have 1 and visiting the Google Shop to effort the transaction again.

"Unable to complete transaction: Expired card"

Bank check to encounter if your payment method is upwards to appointment. If it isn't, update information technology in the Payments center.

"Unable to consummate transaction. Please use some other grade of payment."

Note: These steps also utilise if you meet the error message "Your payment didn't go through. Delight try a different payment method or try again later."

Try the following:

  1. Check to see if your payment method is upward to date. If it isn't, update it in the Payments middle, then endeavor your purchase over again.
  2. Make sure you have plenty money in your account for the buy.
  3. If y'all're still having issues, contact your bank to see if at that place's a problem with your account.
  4. Attempt making the buy again with a different payment method.

"Your payment was declined due to an issue with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more than data to protect your account against fraud.
  • Nosotros need a little more information to comply with EU law (European customers only).

To set the issue, endeavor the following:

  1. Become to the Payments center.
  2. Accept activity on any errors or requests in the payments center.
    1. You might need to verify your identity before you lot can purchase anything through your Google Account.
  3. Make certain your proper noun, address, and payment information are up to engagement.

"Unable to process payment: Depression card balance"

You might non have enough funds in your account to make the payment. Bank check your account residue or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Y'all must verify the card earlier you lot can use it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you accept multiple accounts, sign in to the account with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Side by side to the menu that says "Verification needed," click Verifyand thenAccuse card.
  4. Inside two days, you lot'll find a temporary charge on your card statement along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the eight-digit lawmaking.

If you endeavour to verify the payment method over again:

  1. Confirm which card you want to verify.
  2. Cheque how long ago you tried to verify your carte du jour.
    • If less than 2 days: Wait up to ii days.
    • If more than 2 days: Bank check your card statement. You should find a temporary accuse from Google called "GOOGLE Examination," with an 8-digit code.

Carte du jour is grayed out & says "carte is ineligible"

Y'all tin't employ this card for this buy. Attempt to make the purchase again with a different menu.

If the carte du jour you lot want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more nigh what to do if y'all temporarily or permanently closed your payments profile.

If you lot're still having trouble, contact support.

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